Head of Supported Housing

\n\nKey aspects of the role include:\n\nLeading a large team to deliver consistently high-performing services\t\nDriving delivery against KPIs, quality standards and regulatory frameworks\t\nShaping strategic direction and contributing to wider MTVH Support and Customer Services priorities\t\nContributing to a programme of investment in supported housing and development of new schemes\t\nLeading service improvement, innovation and the development of new business opportunities\t\nActing as senior representative with commissioners, funders and external stakeholders\t\nEnsuring strong customer engagement, including co-design approaches to service delivery\t\nOverseeing customer satisfaction, audit outcomes and continuous improvement\t\nProviding sector leadership, maintaining expertise in supported housing policy and practiceWhat you'll need to succeed\n\nExtensive senior leadership experience in supported housing, including services such as homelessness, mental health, learning disabilities or refugee/migrant support\t\nProven experience managing large, dispersed teams and delivering strong operational performance\t\nStrong financial acumen, with experience managing budgets and delivering value for money\t\nDemonstrable experience developing business cases and driving service growth and innovation\t\nExperience working with commissioners and funders across housing, health and social care\t\nStrong understanding of supported housing policy, regulation and best practice\t\nExcellent communication and influencing skills, including experience presenting at senior leadership or Board level\t\nAbility to build inclusive, high-performing teams and lead through change\t\nStrong commitment to safeguarding and delivering safe, high-quality services \n\nOur promise\n\nAll employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.\n\nWe are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations. \n\nMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.\n\nWe also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.\n\nWe deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.\n\nA member of the National Housing Federation the G15 ?

which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.\n\nIn October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities.

We?ll do this by listening to our customers and working alongside them.\n\nPhone: \nEmail